Open to Opportunities

Client Experience Executive,10+ Years Delivering,People-First Results

I specialize in benefits administration, client advocacy, and cross-functional collaboration. From healthcare open enrollment and 401K plan management to ACA compliance and COBRA administration, I've partnered with enterprise clients to resolve complex issues and deliver seamless, high quality experiences at every touchpoint.

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Cynthia Vazquez Mosley
10+
Years in Client Services
6+
Years in Benefits Admin
3
Business Admin Degrees
💼Benefits & HR Administration
🏆Multi-Role Solutions Leader
🤝Enterprise Client Partnership
📍Winter Park, FL — Remote-Ready
✅ACA, COBRA & 401K Expertise

About Me

I'm a client experience and benefits administration professional with over 10 years of expertise spanning healthcare, retirement plans, ACA compliance, and HR shared services. I've built my career on one core belief: every interaction is an opportunity to build trust — and I bring that mindset to every member conversation and every process I touch.

I have supported enterprise-level benefits programs as a Senior Benefits Specialist, taking on a wide range of leadership responsibilities including On Floor Supervisor, Retirement Specialist, Hardship Specialist/Trainer, HRSS Mediator, and First Call Resolution Specialist. Each role demanded precision, empathy, and the ability to resolve escalated situations quickly and effectively. Most recently at Optavise (CNO Financial), I serve as a Client Experience Executive — owning all aspects of benefits administration including enrollment processing, carrier coordination, custom reporting, COBRA, and ACA compliance.

My approach is rooted in clear communication and data accuracy. I translate complex benefits regulations and system nuances into plain language that clients and colleagues can act on. I'm proficient in Microsoft Suite, Salesforce, Jira, Atlassian Confluence, Sharpen, and multiple ben-admin platforms.

I'm looking for a dynamic organization that values growth, innovation, and exceptional client experiences — one where I can bring my depth of benefits knowledge and passion for people-first service to make a meaningful impact.

📍 Winter Park, FL
✉ cyntmosley@gmail.com
💼 LinkedIn Profile
Cynthia Vazquez Mosley

Experience

Optavise (CNO Financial)
Client Experience Executive
2022 – Present
📍 Orlando, FL
Own all aspects of benefits administration for assigned client accounts, including enrollment processing, ACA compliance, COBRA administration, and custom reporting. Partner directly with Client Managers and members to resolve benefit inquiries and system issues. Maintain exceptional data accuracy across ben-admin platforms and coordinate seamlessly with carriers and payroll providers to ensure compliant, timely benefit delivery.
Alight Solutions
Senior Benefits Specialist
2017 – 2023
📍 Orlando, FL
Supported enterprise-level benefits programs including healthcare and 401K plans for major clients. Held five specialist roles: Senior Customer Care Representative, On Floor Supervisor, Retirement Specialist, Hardship Specialist/Trainer, and HRSS Mediator. Resolved escalated member concerns across health enrollment, retirement distributions, IRS hardship documentation, and HR shared services with a consistent one-call resolution standard.
buybuy BABY
Special Orders Consultant
2013 – 2017
📍 Orlando, FL
Conducted one-on-one registry consultations with multicultural families preparing for parenthood, covering everything from nursery furniture to feeding essentials. As Special Orders Associate, ensured all custom orders were placed, confirmed, and delivered on time while maintaining organized, accurate client files and order documentation.

Education

🎓
Valencia College
AS, Business Administration — Marketing
🎓
Valencia College
AS, Business Administration — Management & Operations
🎓
Valencia College
AS, Business Administration — Small Business Management

Skills

Benefits Administration
Benefits Enrollment ProcessingACA ComplianceCOBRA Administration401K & Retirement PlansHealth & Welfare Plans
Client Services & Communication
Member AdvocacyEscalation ResolutionBenefits CounselingRetirement Plan GuidanceCross-Functional Collaboration
Data & Reporting
Custom ReportingData Integrity & AccuracyReporting & AnalysisDocument Management10-Key Calculator
Technology Platforms
SalesforceMicrosoft SuiteJiraAtlassian ConfluenceSharpenBen-Admin SystemsOptavise
Leadership & Operations
Team SupervisionStaff Training & DevelopmentPayroll ProcessingProcess ImprovementScheduling & Inventory

Let's Connect and Make an Impact

If you're looking for a benefits and client experience professional who leads with empathy, delivers with precision, and brings over two decades of proven results — I'd love to talk. Reach out and let's explore what we can build together.

✓10+ years of client-first service
✓Deep ACA, COBRA & 401K expertise
✓Available for immediate conversations
✉
Email
cyntmosley@gmail.com
💼
LinkedIn
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FAQ

I'm focused on client experience, benefits administration, and member services roles — ideally at organizations where I can bring deep benefits knowledge and a genuine service mentality to a meaningful team. I'm open to both individual contributor and leadership positions depending on the fit and opportunity.
I've held five distinct specialist roles simultaneously within a single enterprise benefits operation, which means I understand the full member journey — from initial enrollment through escalated HR disputes and retirement planning. That breadth, combined with my focus on data accuracy and one-call resolution, gives me a perspective that's hard to replicate.
Yes — at Optavise I've owned ACA compliance and COBRA administration for assigned client accounts, coordinating with carriers and payroll providers to ensure accurate, timely, and fully compliant benefit delivery. Staying current on benefits regulations is a core part of how I operate.
Absolutely. I'm based in Winter Park, FL and comfortable working on-site, hybrid, or fully remote. I'm experienced with distributed team tools including Salesforce, Jira, Atlassian Confluence, and Sharpen, so I'm productive and connected in any environment from day one.
I thrive in organizations that genuinely value client experience as a competitive advantage — not just a cost center. I'm looking for a team committed to process improvement, one that invests in its people and believes that treating members with empathy and respect is non-negotiable. A collaborative culture with room to grow matters a lot to me.